General User Survey 2006

This page gives details of our General User Survey conducted in 2006.

The Corporate Projects and Performance Team at South Bedfordshire District Council lead on corporate consultations and can be contacted by telephone on 0845 849 6090, or e-mail consultation@southbeds.gov.uk.

General User Survey 2006

As well as a smaller, regular consultations, we run a larger survey every three years inline with government guidance.  This is sometimes referred to as the General User Survey, the General User Satisfaction Survey or General Best Value Survey.

The 2006 survey went to 3,200 random addresses in the district which were provided by the Audit Commission and took place in Autumn 2006. Over 1,000 people responded, with a small number also choosing to join the new Bed's Voice residents' panel.  This survey, based on the guidelines from the government, was designed to measure satisfaction with our services and the local area.

For example for Best Value Performance Indicator (BVPI) 3, the number of people saying that they were satisfied vs. dissatisfied with the council overall locally was a ratio of 3:1.  You can find out more about our performance management here.

Below you will find a link to the report written by our contractor, SMSR.  This includes the topline results (each question in turn).

• South Bedfordshire General User Survey Report 2006 (PDF 225kb)
• South Bedfordshire General User Survey Results 2006 (PDF 242kb)

Contact

For more information, please contact: