Compliments and Complaints 2007
There were 32 Compliments and Complaints recorded in the Development Control monitoring system:
- 8 Complimentary letters/emails received about the service we have provided;
- 1 Complaint about matters not relating to Development Control. Advice was given regarding the relevant Service to which the complaint should be directed;
- 7 Complaints about the way we have provided our service. In each case the matter was resolved with the complainant;
- 11 Complaints that were not justified;
- 4 Complaints that the Ombudsman are not pursuing;
- 1 Complaint passed to a supplier, which is now resolved.
