Planning Customer Survey Results
The survey was sent out to all agents/applicants who received a decision notice on their Planning application during the period of 1st April 2006 and 30th September 2006.
67% of the 362 surveys sent out were returned completed.
The following pie charts show percentages of customer replies to each question.
View overall results (PDF 11.7kb)
Section 1: Your Experience with the Planning Department
Q1 When you made your most recent application, in what capacity were you acting? (PDF 10.9kb)
Q2 What type of application were you submitting? (PDF 11.2kb)
Q4 Please indicate how many times you have applied to South Beds District Council Planning department for planning consent:
Q4.1 In the last six months (PDF 11.2kb)
Q4.2 In the last year (PDF 11.2kb)
Q4.3 In the last two years (PDF 11.8kb)
Q4.4 In the last three years (PDF 11.7kb)
Q5 Please indicate whether you agree or disagree with each of the following statements about your experience of the council's handling of your planning application(s) in the last year
Q5.1 I was given the advice and help I needed to submit my application correctly (PDF 11.8kb)
Q5.2 The council kept me informed about the progress of my application (PDF 11.7kb)
Q5.3 The council dealt promptly with my queries (PDF 11.7kb)
Q5.4 I understand the reasons for the decision made on my application(s) (PDF 11.5kb)
Q5.5 I felt that I was treated fairly and that my viewpoint was listened to (PDF 11.5kb)
Q7 What was the result of your most recent application? (PDF 11.5kb)
Q8 For each of the following elements of the planning service provided by South Beds District Council please indicate whether you think the service has got better or worse over the last three years, or has it stayed the same?
Q8.1 The advice and help provided to submit my application (PDF 11.4kb)
Q8.2 The information provided about the progress of my application (PDF 11.5kb)
Q8.3 The promptness with which queries about my application were dealt with (PDF 11.5kb)
Q8.4 The clarity of the reasons for the decision given (PDF 11.5kb)
Q8.5 The fairness with which my application was dealt with and viewpoint listened to (PDF 11.6kb)
Section 2: About Yourself
Q9 Are you male or female? (PDF 11.4kb)
Q10 What was your age on your last birthday? (No results)
Q11 Which of these activities best describes what you are doing at present? (PDF 12.1kb)
Q12 Do you have any long standing illness, disability or infirmity? (PDF 11.5kb)
Q13 Does this illness or disability limit your activities in any way? (PDF 11.5kb)
Q14 To which of these groups do you consider you belong to? (PDF 11.2kb)
Q15 Is there anything else you would like to add?
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